Free U.S. shipping over $50, a 30-day return window, and real humans behind every order. Here are all the details.
We currently ship to all 50 U.S. states, plus Washington D.C. and select U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).
We're working on expanding to Canada and select international destinations. Sign up for our newsletter to be notified when we launch international shipping.
Orders placed before 2:00 PM PT on business days are processed the same day. Orders placed after 2:00 PM, on weekends, or on U.S. holidays are processed the next business day.
Most orders ship from our California warehouse within 1–3 business days of being placed.
All shipping options are calculated at checkout based on your delivery address. Estimated delivery times begin from the date of shipment, not the date of order.
Delivery to Alaska, Hawaii, and U.S. territories may take an additional 3–5 business days.
As soon as your order ships, we'll email you a tracking number so you can follow your package to your door. You can also check the status of your order any time by visiting our Order Tracking page.
If you don't see your tracking email within 3 business days of ordering, check your spam folder — or email us at support@elmbasalt.com and we'll resend it.
Once a package leaves our warehouse, delivery times depend on the carrier (USPS, UPS, or FedEx). We're not able to guarantee delivery dates, but we'll help track down anything that seems stuck.
If tracking shows your package as delivered but you haven't received it, please:
We'll open a claim with the carrier and either send a replacement or issue a full refund.
If your package is returned to us because of an incorrect address, we'll contact you to arrange re-shipment. Additional shipping charges may apply for the second delivery attempt.
We stand behind our product. If the ROLLET Stone Drying Mat isn't right for you, return it within 30 days of delivery for a full refund — no questions asked.
To qualify for a return, your item must be:
Starting a return takes about 60 seconds:
Return shipping is free on all U.S. orders. We provide a prepaid label — you don't pay a cent to send it back.
Once your return arrives at our warehouse, we inspect the item and process your refund within 2 business days. The refund is issued to your original payment method.
Depending on your bank or card issuer, the refund typically appears in your account within 5–10 business days of being processed. You'll receive an email confirmation as soon as we've issued it.
Since we currently offer just one product, direct exchanges aren't necessary. If you'd like a different color option in the future (once we launch new variants), the easiest way is to return your current mat for a refund and place a new order.
We'll help make it seamless — email us and we'll coordinate both actions together.
Every mat is inspected before it ships, but stone travels a long way and occasional damage in transit does happen.
Please email us at support@elmbasalt.com within 7 days of delivery with:
We'll send a replacement immediately at no cost to you — no return required. Keep the damaged mat as a coaster, or dispose of it however works best for you.
If your mat develops a genuine defect (cracking, silicone base separating, etc.) within the first 6 months, we'll replace it at no charge. Reach out with photos and we'll take care of the rest.
If anything went wrong with your order, or you have questions we haven't answered, get in touch. Real humans read every email and respond within one business day.
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