Get in touch
We're here,
whenever you need.
Questions about your order, care instructions, or just want to say hello — we read every message and respond within one business day.
≤ 24h
response time
1,247
happy homes
4.9
average rating
Let's talk about your order — or anything else.
Our small team is based in Portland, Oregon. We take pride in thoughtful, personal responses to every inquiry.
Reach us directly
Email
hello@elsebasalt.com
Orders & returns
orders@elsebasalt.com
Wholesale
trade@elsebasalt.com
Business hours
Mon – Fri, 9 am – 5 pm PST
Follow along
Send us a message
We respond to all messages within one business day. For urgent matters, email us directly at hello@elsebasalt.com.
✓
Message received.
Thank you for reaching out. We'll be in touch within one business day.
Quick answers,
no waiting required.
How long does shipping take?
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Standard shipping takes 3–5 business days within the US. Expedited options are available at checkout. International orders typically arrive in 7–14 business days depending on your location.
What is your return policy?
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We accept returns within 30 days of delivery. Items must be in original condition. Start your return by emailing orders@elsebasalt.com with your order number and reason for return.
How do I care for my stone mat?
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Simply rinse with water and let it air dry completely. Avoid harsh detergents or bleach. With regular care, your stone mat will last for years and actually become more effective over time as it dries out between uses.
Do you offer wholesale or trade pricing?
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Yes — we work with select boutiques, kitchen showrooms, and interior designers. Reach us at trade@elsebasalt.com with your business details and we'll send over our trade program information.
Is the stone mat safe for all countertop materials?
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Yes. The mat rests on four small rubber feet that prevent scratching and allow air circulation beneath it. It's designed to be safe on granite, marble, wood, laminate, and all other common countertop surfaces.