Frequently Asked Questions

Yes. Our stone is 100% natural, food-safe, and FDA-tested. There are no synthetic coatings, chemicals, or adhesives involved — just pure diatomaceous earth held together with a food-grade silicone spine.

The stone's microscopic pores act like tiny straws, pulling water in on contact through capillary action. Water disappears in under 60 seconds — no towel, no puddle, no waiting.

The ROLLET Stone Drying Mat measures 24" × 16" — large enough to handle a full sink's worth of dishes, small enough to store easily when not in use.

Every order includes:

• 1 × ROLLET Stone Drying Mat (24" × 16")
• 4 × matching stone coasters
• 1 × fine sanding pad (for surface refresh)
• Care & use instructions

Yes. The stone is 100% natural, sourced from a small mine in the American West and milled by a family-owned partner in Napa. Our packaging is fully recycled cardboard with soy-based inks — no plastic wrap, no foam.

And since a well-cared-for mat can last a decade or more, you're replacing years of paper towels and worn-out silicone mats.

Rinse the mat under running water and let it air dry — that's it. The stone naturally resists odor and bacteria, so you don't need to scrub it after every use.

For deeper cleaning, use the included fine sanding pad to gently refresh the surface. Avoid harsh chemical cleaners.

We recommend avoiding soap. The stone's porous surface can absorb soap residues, which may affect its performance over time. Plain water is enough for regular cleaning.

Dark liquids like coffee, tea, or red wine can stain the stone if left to sit. If a spill happens, rinse it off quickly.

For stubborn stains, use the included sanding pad to gently sand the top layer — the surface will refresh completely, like new.

No. Dishwasher heat and detergent can damage the stone and the silicone spine holding it together. Hand rinse only.

No. Because the stone dries so quickly and doesn't hold moisture, it's naturally resistant to mildew, mold, and bacterial growth — unlike towels or silicone mats that stay damp.

Anywhere on your counter next to the sink. The non-slip silicone base grips smooth surfaces without sliding — stone, wood, tile, or laminate all work.

No. The base has a soft silicone finish designed to grip without scratching. It's safe on stone, quartz, wood, tile, and laminate surfaces.

Yes. The stone is heat-resistant up to 400°F (204°C), so it doubles as a trivet for pans straight off the stove.

Absolutely. Our customers use it as:

• A plant & herb tray (absorbs drip water)
• A home bar mat (soaks up cocktail spills)
• A bathroom vanity tray (for toothbrush cups, soap)
• A boot dryer by the front door in winter

Orders ship from California within 1–3 business days. Most U.S. customers receive their mat within 3–5 business days after shipment.

Standard U.S. shipping is free on orders over $50. For orders under $50, a flat $6.95 shipping fee applies.

Currently we ship only within the United States. We're working on expanding to Canada and select international destinations — sign up for our newsletter to be notified when we launch.

Yes. As soon as your order ships, you'll receive a tracking number by email. You can use it to follow your package to your door.

We offer a 30-day return policy from the date of delivery. If the mat isn't for you, send it back within 30 days for a full refund — no questions asked.

The product must be in its original condition and packaging to qualify.

Just email us at support@elmbasalt.com with your order number and reason for return. We'll send you a prepaid return label and instructions within one business day.

Yes. We provide a prepaid return label at no cost to you. Just print, pack, and drop it off.

Once we receive and inspect your return, we process refunds to your original payment method within 5–10 business days. You'll receive an email confirmation as soon as it's issued.

Email us at support@elmbasalt.com within 7 days of delivery with photos of the damage. We'll send a replacement or issue a full refund immediately — no return required.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes. Our checkout is fully SSL-encrypted and PCI-compliant. We never store your full credit card number on our servers — payments are processed directly by our secure payment provider.

If you need to change or cancel an order, contact us at support@elmbasalt.com as quickly as possible. We ship within 1–3 business days, so we can usually make changes if you reach us before the order goes out.

Not yet, but every mat ships in our signature recycled cardboard packaging — clean enough to gift as-is. We're working on a proper gift-wrap option for the holiday season.